Company Policy

COMMUNICATIONS
We may send you announcements and other important information related to your use of our site. You can opt out of some of these communications at any time by emailing us at info@scanphil.fi or calling +358 401 464 634.

PRIVACY PROTECTION
Refer to our Privacy Policy to learn how we handle your personal information and protect your data when you enter it on our site.

COMPANY PROTECTION
Scanphil Global reserves the right to refuse service to customers with a negative prior history, including non-payment or threatening behavior, whether verbal, physical, or on social media. If Scanphil Global chooses to service such customers, full payment will be required before any transactions are made.

PRICES
All prices listed on our website are promotional and apply if boxes are sent within one year of ordering and receiving the empty boxes. Boxes sent after one year will be charged the normal fare.

BOX DEPOSIT
A deposit of 20€ per box is required for deliveries in Finland and France upon delivery of your empty box. This amount will be deducted from the final balance upon pick-up, excluding special fees for late pick-up or other exceptions. Deposits are forfeited if boxes are not sent within the one-year validity period.

OPEN BOOKING
The “OPEN BOOKING” option allows you one year from the date of order to send your box at the promotional price. After one year, the deposit will be voided, and the past deposit will not be deducted from the final balance.

GOODS TO BE PACKED

WARNING! PACK AT YOUR OWN RISK

Consumable goods must have an expiration date of at least one year. Packing liquid and breakable items is at your own risk. Our sea cargo schedule is generally on time, but delays are possible. For status updates, contact our forwarder in Manila, LCSN EXPRESS MOVERS INC., at www.lcsnexpress.com. For security, check the box condition upon delivery and contact Scanphil Global immediately if the box is not delivered.

BULKY OR PREGNANT BOXES
Boxes where the flaps do not meet in the middle or that have lost their original shape will be considered bulky or pregnant. There is an extra charge of 100€ upon pick-up of such boxes. Scanphil Global reserves the right to refuse bulky or pregnant boxes for transport. If your assigned shipment batch is full, your box may be offloaded to the next batch, and the box number will be published on our website.

BALIKBAYAN BOX DELIVERY (RECEIVER) IN THE PHILIPPINES
The receiver must check the condition of the Balikbayan Box before signing the delivery receipt. If the box is damaged or appears to have been opened, the receiver should immediately complain to the delivery company. Ignoring this procedure may prevent us from addressing the issue later.

CHANGE OF CONSIGNEE’S ADDRESS
Changes to the consignee’s name and address must be made before the container arrives in Manila. Ensure the consignee’s contact number is updated.

SHIPMENT SCHEDULE
Our sea cargo ETD/ETA schedule is generally accurate, but it may vary slightly. Once the cargo is loaded and picked up, Scanphil Global cannot expedite its arrival. Shipment ETD/ETA will always follow the boat’s documented schedule.

Thank you,

Scanphil Global Management